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eVoice Reviews

eVoice Reviews

By Zoltán G. Zoltán G. & Micaela A. Micaela A. Verified by Mary P. Mary P. Last updated: January 29, 2025User reviews (22)
Overall
3.5/5
(3.5)
Features
(3.5)
Price
(4)
Customer service
Pros
  • Advanced call handling
  • Free number porting
  • 30-day money-back guarantee
  • Comprehensive analytic reports
  • Responsive customer support
Cons
  • Paid add-ons
  • Outdated mobile app
  • No integrations
Table of contents

Since 2000, eVoice has been providing the U.S. and Canada with a high-quality VoIP service. Catering mostly to sole proprietors and smaller businesses, eVoice offers one universal plan designed to cover all of a VoIP client’s needs.

With a comprehensive set of tools and features, eVoice proves its dedication to delivering smooth user communication experiences. From auto-attendants to analytic reports and call handling tools, the company helps enhance businesses’ professionalism while providing relevant insights for data-driven decisions. What’s more, users can choose between local, toll-free, and international numbers to align with their goals and customer base.

With prices starting from $12 per user per month, eVoice rises in the competitive market of virtual phone systems. To make it even better, everyone can fully test out and explore its features with peace of mind by making use of its 30-day money-back guarantee. All in all, eVoice is an attractive solution for anyone seeking a basic yet professional solution.

Up to 14% off eVoice
Subscribe to eVoice's Elite plan and choose annual billing to enjoy up to 14% off the monthly price.
Get eVoice

Features

Features
Fax support
Analog phone supportn/a
Softphone
Conference calling
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eVoice has every standard VoIP feature a business could need. While some convenient tools, such as voicemail transcription, are available as add-ons, the core call-related features essential for smooth business communication are included.

With eVoice, users have the freedom to forward, transfer, schedule, or block calls as needed. They can easily access call logs and receive notifications for incoming calls and faxes, ensuring they stay informed and never miss an important message or opportunity. Nonetheless, users in search of services that are integrated with other software might be disappointed, as eVoice doesn’t support third-party apps.

On the bright side, customization and ease of use are eVoice priorities. Regardless of technical expertise, anyone can effortlessly maximize the benefits of the service. Setting up various answering rules, customizing auto-attendant, recording greetings, and starting conference calls are all easy actions to take. What’s more, the intuitive dashboard simplifies these tasks further, whether it’s adjusting the greetings message, configuring click-to-call widgets, managing extensions, or allocating phone numbers.

Accessing detailed analytic reports only takes a few clicks, and it’s just as easy to adapt them to specific needs. With this wealth of information, gaining insights and making data-driven decisions that propel businesses forward becomes second nature.

Parallel to its VoIP service, eVoice also offers Live Receptionist, making the provider stand out among the crowd. This product consists of a team of U.S.-based professionals that act as remote receptionists, handling calls, scheduling appointments, and responding to customer support questions. As a result, your business’s communication and professionalism are enhanced.

Call handling

eVoice ensures that users are equipped with a comprehensive range of call-related features. Subscribers can expect essential functionalities like call routing to different numbers, even when abroad. The ability to route calls until someone picks up the phone, whether it’s through simultaneous or sequential ringing, is also available. Additionally, transferring calls to different locations within the office is a breeze.

But the convenience doesn’t end there. It’s possible to set up specific time periods during which calls are automatically forwarded to voicemail, which can then be passed to email.

Determining the caller ID and queuing calls can also be done with remarkable ease. However, that’s not the extent of eVoice’s capabilities. With conference calling, up to 95 individuals can effortlessly join a call by dialing a dedicated number.

Moreover, eVoice allows users to establish a directory, enabling callers to reach out to their coworkers by name or set up direct dial numbers for them.

Phone system management

Despite its many outstanding features, eVoice is currently limited to a mobile app and a browser dashboard. While the browser interface may have a slightly outdated design, it remains intuitive, as well as the primary way to manage the account.

Within the browser dashboard, users can conveniently access messages and listen to voicemails. Additionally, in the control panel there’s the possibility to fine-tune several settings, such as outbound caller ID, personalized greetings, email notifications, and phone number configuration, among others.

The ‘Users’ tab comes in handy when wanting to attribute different roles to people inside the system. It’s possible to configure extensions, numbers, and even the level of control over the platform each user possesses. However, two notable features, business texting and call recording, do require paid subscriptions.

Phone numbers

Numbers/fees
Setup fee
Cancellation fee
Toll-free numberIncluded
Local, 800 transfer feeFree
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eVoice meets industry standards when it comes to the number porting process. While it’s important to note that this process may take up to five weeks, the provider ensures a smooth transition by offering users a temporary eVoice number until their old number is fully set up. Users can then forward calls, faxes, and messages to the temporary number.

For those seeking new numbers, the process is also refreshingly straightforward. It’s easy to choose from a selection of local, toll-free, or international numbers (which come at an additional cost).

After making this selection, users gain immediate access to a brand-new phone number that flawlessly integrates with their existing systems. These numbers include toll-free 800 options, as well as auto-attendants that play a crucial role in projecting a highly professional image to incoming callers.

Mobile

Platform support
Web app
Mobile optimized
macOS
Linux
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eVoice offers a convenient softphone mobile app for both Android and iOS, supporting on-the-go account management. Still, it’s important to note that the apps only support older versions of the operating systems, restricting a significant amount of users from accessing them. Despite this setback, the mobile app still provides a range of valuable features, like keypad, call logs, and messages.

While the mobile app’s limited compatibility may raise valid concerns, eVoice remains committed to providing accessible solutions through its browser platform. Although inconvenient, users can still use their accounts and access all the features through the browser dashboard.

Pricing

Flat-rate pricing
Included lines3
Included minutesUnlimited
Overage minutesn/a
Additional linesn/a
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eVoice prides itself on its transparent and straightforward pricing. Simplifying the decision-making process, it only offers a single plan, Elite, that includes every feature the company has to offer. Starting at $12 per user per month, eVoice is perfect for small to medium-sized businesses.

For anyone seeking even greater value for money, eVoice presents an enticing offer. Opting for the annual version of the plan not only secures a 14% discount over the monthly price but also grants users two months of the service entirely free.

Elite (Monthly)
$14/mo
Billed monthly
3 local and toll-free numbers
Unlimited domestic calls
Auto-attendant
Conference calling
Call forwarding
Elite (Annual)
$12/mo
Billed annually
3 local and toll-free numbers
Unlimited domestic calls
Auto-attendant
Conference calling
Call forwarding

Despite the absence of multiple plans, eVoice remains dedicated to meeting each customer’s unique needs. By contacting the sales team, it’s possible to establish a personalized plan tailored specifically to a business.

Speaking of customization, eVoice also offers three add-ons. Subscribing to a voicemail to text transcription costs $5.95 per month, while call recording has a charge of $8.95 per month. To be able to send business texts, users also must pay separately, which translates in an addition of $10.95 per month to the package.

Although eVoice doesn’t provide a free trial or plan, it does have a 30-day money-back guarantee. This allows users to explore the service’s full functionality and determine whether it aligns perfectly with their expectations.

Payment options
Visa
Mastercard
American Express
Discover
Show all

Customer support

eVoice offers many support options that ensure an efficient experience for everyone. While customer support is not available 24/7, it can be reached during weekdays from 8 a.m. to 8 p.m. (Eastern Time) via phone, live chat, or email.

During our testing, the dedicated customer support team was highly responsive and helpful with our inquiries, even though some problems didn’t have a fast resolution.

Alternatively, the platform provides quick and straight-to-the-point self-help. eVoice boasts a comprehensive (yet a little confusing) FAQ and help center, empowering users to find and fix common issues independently.

Engaging tutorials on its YouTube channel are informative, and the regularly updated blog keeps users informed about the latest developments.

Whether you’re new to eVoice or a seasoned customer, everyone can rest assured that the support team is reliable and always ready to help.

Customer support
24/7
Live chat
Email
Phone
Show all

Bottom line

eVoice emerges as a great solution with a wide variety of features. Its robust call-related tools and customization options are the perfect combo for optimizing communication strategies and adding a professional touch to every interaction.

Although limitations do exist, such as the paid add-ons, lack of integrations, and limited compatibility for the mobile apps, eVoice is able to compensate for it with its intuitive browser interface. Furthermore, the inclusion of analytics lets users glean valuable insights, while elevating customer experience.

eVoice website

eVoice’s commitment to seamless communications and emphasis on customization makes it an appealing choice for small businesses seeking a provider that meets industry’s standards, but still throws in some advanced features along with it. With prices starting from $12 per month, and the added assurance of a 30-day money-back guarantee, eVoice positions itself competitively on the market.

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Alternatives to eVoice

User reviews

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    melvin d melvin d
    I'm running a one-man business and got to try Evoice and was amazed at how easy it easy to set it up and get it going. I'm using only the basics of the service (I'm not into fancy smartphone apps and stuff), but even that's worth the low monthly fee to me. I did try their voice mail to text thingy though, but that only resulted in juggled messages lol. I can't rate the customer support at this point as I haven't really needed them (yet), but it looks to be decent though.
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    Sal Sal
    Evoice seemed great when I first started my business. It was easy to set up and it works for the most part, but I would not recommend it to anyone looking for their business to grow. A few issues I have had with Evoice are as follows: 1. Sometimes the numbers don't forward properly. I'm not sure if this is a problem with all virtual number forwarding services, but it was a problem for me many times. 2. You have to use an app to make outgoing calls. The app crashes after each successful call and is generally a bit slow. 3. Sometimes it doesn't allow you to see the number that is calling you. 4. NO PORTING OUT OF NUMBERS THEY PROVIDE YOU. This is probably the number one reason I do not recommend them to anyone. They do not allow you to port their numbers. Once your business grows beyond virtual phone service, you are stuck signing up for one of their plans if you want to keep the number you have been using since you started. I am at the point where a land line will be more useful and productive for my business, unfortunately I cannot port the number.
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    Elve Elve
    My company is very dependent of our phones both for generating sales and giving support to existing customers. I love the fact that we sound like a somewhat bigger company thanks to the auto attendant funcitonality. We also got a Canadian number, since our adverts in Canadian outlets our incoming calls from Canadian prospects have grown nicely. This is certainly worth the investment if you're operating in Canada.
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    S.T. S.T.
    We recently upgraded to a $19.95 plan to have more minutes available - the whole process went smooth and their staff answered our questions and requests promptly and professionally. Their mobile apps work well, the software to configure the phone system is easy to use for someone like me who isn't familiar to this stuff.
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    Emily Lewis Emily Lewis
    I've been using eVoice for a little while now and I found it super easy to set up and very user friendly. I am an entrepreneur and I definitely feel like it has helped in my business interactions by putting a professional touch on everything. The customer support has also been very helpful. I highly recommend!
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    Jennifer Baker Jennifer Baker
    I started using eVoice about a year ago when I first started working as an independent real estate agent. It was a lower cost option than a lot of the other VOIP services I looked into and it definitely had all the features I needed. It also helped me maintain a professional looking image for my business. I especially liked the voice mail to text feature. It allowed me to briefly glance at my voice mails on my phone to see if they were calls I needed to return right away or not. Sometimes when I'm out showing a house, I need a way to discretely check my voice mails and this feature has worked great! I would definitely recommend eVoice.
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    Ryan C. Ryan C.
    I work for a small ad agency where a bunch of us work remotely and are often out and about on the road. We got eVoice since it has the ability to route calls to wherever an individual is at that moment. You can set it up so it first rings through to your home line, then cell phone, etc. You can set up a phone number in whatever area code you want for your business, and can also get a 1-800 number associated with it. You get plenty of minutes with the basic plan and can easily get more minutes if needed. The other features that are nice are the call recording and web conferencing features. As far as customer service, they have always been super helpful if I have ever had any questions or issues. eVoice is definitely worth looking into if you are looking for a low cost virtual phone solution for your business.
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    BAK BAK
    We are a company based in Ghana but operates worldwide, can you provide us with eVoice services? Thank you
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    albert albert
    Very smart system, I love how all the different options work together in having the calls treated the way you want them depending on the time, caller's wishes, my personal agenda,.... The voice quality is really good with call routing going very smoothly. Just a pitty that sending faxes is a premium option, besides that my plan has all I wanted.
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    crosspoint crosspoint
    We've been on eVoice's SMB plan since the start of this year and had a smooth transition. I would have switched to Voip earlier if I had known it wasn't all so intimidating after all. I can recommend any other business to make the change from copper to an internet phone system asap (it saves money, it's easy, very convenient,....) Evoice is working well for us, and I've heard good things of Ringcentral.com as well.
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    AccountingOffice AccountingOffice
    We gave eVoice a try through their trial offering as we wanted to get an additional number anyway and wanted to see how it would work out for our team of 4. The costs saving is something that worked out great, I pay around $150 less in phone expenses now since our switch. Just recently we've also added outgoing faxes to our setup, to further make our office digital to allow for two of our team's member to be able to work from home or from a customer's office. On a final note I'd like to add that we've always received prompt help when needed, something which is quite rare with internet companies from what I've experienced before.
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    Kate Roth Kate Roth
    This company is one I would avoid dealing with at all costs. I did a one month trial of the service and didn't fully utilize it, so I signed up to try it further. Little did I know I opened a second account. I didn't use either account and in October closed the account. They DONT SEND INVOICES, so I didn't know I was still being billed until I caught it on my December credit card statement. When I called, was told I had 2 accounts and even though there had been no invoice and no activity on the account, they wouldn't give me a refund. I am so incredibly angry at this company, I would NEVER recommend them or use them again. Be careful.
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    Tarry Tarry
    Evoice was so kind to help me with the full setup of my phone system and making sure my old numbers got imported over correctly. Being a complete loser with anything digital, it certainly gave me great peace of mind they helped me with installing everything. Handling the system itself is pretty straightforward, making it easy for older team members like many of my colleagues to manage it.
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    Mallory Mallory
    Customer service is a JOKE. I was told 4 times, by 4 different people (including a supervisor) that they had canceled out my account (my request). Not only was this NOT done, but I continued to be billed for the next 4 months. When I called in again to dispute this, I was told that NO ONE had canceled it and that he'd have to go through the phone call records to verify it happened as I claimed. Great! By all means, PLEASE DO, because you'll find every word of it IS true. He then cancels my service and says he'll have one of the charges refunded in the meantime (because it's been long enough that I now have to run a dispute through my bank he says). He assures me that he's refunding the last charge and will have a supervisor contact me back when the calls had been reviewed. Guess what? No one has called me back and it's been 2 1/2 weeks. Not surprising, but VERY frustrating. Make sure if you do business with them, you log EVERYONE'S name and date/time you call. (and make sure you're speaking to the US reps, not the overseas ones). The product itself wouldn't be bad either if you could log in consistently and the messages weren't scratchy as hell.
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    Jim Jim
    Don't buy this services they are misleading. Tells you anything to get you to sign up. Customer service is a joke. Was on hold for 20 minutes..I guess because customers were calling and complaining about there service. I give the a big fat 0.
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    L. Campa L. Campa
    This company is A JOKE, the poorest costumer service I've ever had to deal with. My calls didn't work properly, after feeling the person wasn't aven caring about me I asked for a Manager and he said "there is no manager" how come a company with a 24/7 costumer support does't have a manager. My problem wasn't solved so I said I was going to cancel my account and he just proceed with the cancelation without even caring. Very bad service and very bad costumer service.
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    TexasTommy TexasTommy
    The technology worked fine for me, though occasionally callers complained the tones don't work for their cell phones. The customer service is truly terrible, based in India, 20 minutes seems the norm to deal with the most simple request. I use them as a back-up provider only, I wouldn't trust them for any serious role in my business.
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    Sarah Jo Sarah Jo
    Customer support is terrible and the services second rate. I wish I would have researched this company before I invested in the phone number and had it printed on all my stationary and checks. If you are considering this service, I suggest you do some research on the company first and see how many people have been scammed.
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    BlueBaru BlueBaru
    I have used eVoice for a long time. Probably 10 or 15 years, but I can't be sure exactly -- that's just how very long it has been. For all of this time, I was very happy. I talked about it to friends and in online forums and may have caused them to get a lot of business ... or none; I don't know, but I've praised them highly for all of this time. All of a sudden -- no warning, no notification, and no explanation -- my phone number stopped working. After many calls and many e-mails and many posts on their "contact" Web page, I have NEVER gotten one response online, and by telephone, the only thing they tell me is that there is no such account. They even claim there is no such e-mail as mine associated with any account, even though I've got literally hundreds of e-mails they sent, delivering voice messages to me, over the years. I don't know what the problem is, but I just know that there are dozens, if not hundreds, of companies and people who have my eVoice phone number -- and many have no other way to get in touch with me. No e-mail and no snail mail addresses, and no other phone numbers. I love eVoice, and would sign up for another number, but I'm afraid it would not solve the problem, and now I see a lot of people have had billing problems over the years. Different people have different statistics, but for every person who complains about something, there is a large number of people with the identical problem who complain elsewhere, or don't complain at all. So, I'd be worried they might choose to rip me off, if I sign up again. Besides, for the cheapest account they have -- which has a lot of features I don't need -- I can go to Wal-Mart and take my pick of real telephones which will cost the same, or even less, per month. My wife has had a prepaid cell phone for more than a decade, it costs about $10 per month, and she uses it all she wants (Which is very little.) without worrying about limits. Reluctantly and sadly, I will get a similar phone to replace the eVoice which served me so well for so long.
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    Lars Gottlieb Lars Gottlieb
    Did try to create setup yesterday - all did work well - today have my free account been blocked without any warning - was not able to call or access web page. Contact support using form - shortly after getting email that interface in not working. Then call support and after 35 min - been talking w 6 different people that know nothing - is the support saying their billing have close acces because they want to validate that it is my credit card - that is fair - but only way to validate is by sending a fax with copy of my card. We are a company with 700 employees and like other companies have we not used a fax for 10 years. But their is no other way for eVoice to validate. Absolut a company living in the stone age and luckely did I expirence their support before I have really started using them - completly useless company - unfortunatly do you here get what you pay for - simply not a solution that can be used for a real company - can't be recommented - really feel bad that I spend 3 hours on this crap yesterday ;-( Lars
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    Kathryn Kathryn
    We've used evoice for 2+ years. The last six months their service has been deteriorating. The mobile app that is such a huge selling point? It crashes multiple times per week. The only "fix" they try regardless of how high up the ladder you go in tech and customer service is "have you tried deleting and reinstalling the app?" which never fixes the problem. Then they try and say it has to be our phone. Nope, it happens on multiple phones. It has to be your service. Nope, because everything else is working just fine. Well we can't duplicate it and sorry you are SOL, speak to the hand. I am furious. We are paying for a service we are not receiving. And then to make it worse they try and push their live receptionist to make an upsell.
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    1. Mary P. Mary P.
      Hi Kathryn, thank you for your detailed review of eVoice. We felt that the mobile app had room for improvement in terms of compatibility, but we were surprised to hear that you had so many technical issues. We hope you've found a resolution with eVoice, but if you chose to change provider, take a look at our Best VoIP Systems guide for more information.
    No comments with that rating.

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