We’ve all attempted to contact a company’s support team only to be met with a frustratingly limited AI-powered chatbot. However, with AI support agents, it’s a whole different story.
They have autonomy and learning capabilities, and are improving rapidly, getting smarter and more efficient by the day. They’re also available in a wide array of languages, and integrations across various platforms are also becoming increasingly common, which helps facilitate internal workloads.
Other benefits of AI support agents are 24/7 availability, reduced support costs, faster response times, higher efficiency, and scalable CX.
In this guide, we’ll go over the most effective AI customer support agents currently on the market, how to choose the best one for your needs, and the most common use cases.
They say the best things in life are free. Jotform's creators may have had this in mind when founding the company in 2006, as the platform provides superb free features for building powerful surveys.
Beyond this, Jotform has excellent tools for creating contact and lead generation forms, gathering customer feedback, and turning the data collected into visually pleasing reports.
The platform offers drag-and-drop form-building tools, numerous question types, and over 10,000 form templates, making the creation process a breeze.
But what sets Jotform apart from the competition is that users paying nothing have access to the same features as those paying, including branding customization and skip logic conditions. The limitations to the free plan are mainly quantitative, regarding the number of form counts, submissions, views, and others. These numbers can be increased with a paid subscription, billed annually, starting at $34 per month.
Zendesk is a complete customer service solution that unifies email, chat, messaging, social media, and voice into one workspace. It offers advanced customization, AI agents, and a comprehensive knowledge base creator to boost team efficiency and customer satisfaction.
Managers also benefit from Zendesk's easy-to-understand reporting and real-time analytics, which support better and more informed decision-making.
The best part is that the provider successfully offers such an extensive platform while remaining user-friendly for both agents and managers.
Prices start at $19 per agent per month with annual billing, and you can try everything for yourself by signing up for the 14-day free trial – no credit card necessary.
In general, Zendesk is a robust, scalable platform that’s made to grow with your business, from a startup stage all the way to enterprise level.
Ada aims to transform support teams into growth engines, allowing companies to communicate efficiently with their clients at scale. Web chat and email support are available in a wide array of languages, and some also benefit from voice support.
Ada's pricing isn’t publicly available, and you need to submit your email, company name, and motive to check out Ada. There’s no mention of a free trial, but you can contact sales for a free demo.
Lindy wants to automate any workflow without any code. Some of its most common uses are meeting recordings, email automation, and customer support calls. Lindy is a standout solution for sales, support, and recruiting teams, with tons of resources available as well as an online community.
It offers a 7-day free trial, followed by two comprehensive pricing plans and the option to request custom pricing.
An Intercom product, Fin proclaims itself as the “only complete, fully configurable AI Agent System in customer service”. Powered by the patented Fin AI Engine™, it can be used on its own, integrated with your preferred helpdesk, or with Intercom as part of the Intercom Customer Service Suite.
Fin provides customer support 24/7 by live chat, email, SMS, WhatsApp, social media platforms, and more. It offers a 14-day free trial, a demo, and you can also contact the sales team directly.
With a wide range of options available, it can be tricky trying to narrow down the best AI support agent for your specific needs. Following our own research, here are a few things to keep in mind during the buying process:
Agentic AI is used across various industries, fulfilling numerous tasks. While AI agents are mostly used for customer and IT support, there are a few industries where these tools can perform other relevant tasks:
AI agents can integrate with your preferred contact center and provide online and voice customer service, answer product questions, and make personalized recommendations for clients. They can also handle returns and refunds and provide shipping updates.
AI-powered agents can optimize appointment scheduling, billing, resource allocation, and remote patient monitoring. It can also answer basic health questions and connect patients to the appropriate departments.
Agentic AI can provide users with around-the-clock personalized support. These tools can also manage supply and demand, create and analyze reports, forecast demand, and reduce costs.
AI agents can recommend products and upsells based on a customer’s history, create customer personas, personalize content, and optimize campaigns in real-time.
AI agents for customer support can be valuable tools for businesses of any size, but especially for those aiming to save time and money. These AI-powered tools largely improve customer experience due to their 24/7 availability and adaptability, and can even optimize internal workflows.
Now that we’ve outlined the best AI support agents in the market, we encourage you to do your own research and benchmark your options against our guide. If you’re still unsure, most companies offer free versions or trials. In some cases, you can even schedule a demo with a sales representative. For enterprise-level, a sales call is generally necessary to discuss custom pricing.
Once you’ve made your choice, come back and let us know your pick!
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