- Certified mail available
- Mails up to 98 pages
- Multi-user management
- No hidden fees
- Easy to use
- Lack of 24/7 customer support
- Only supports one paper size
We live in a digital era where it’s easier to send an email or an instant message than to go to the post office. But mail isn’t going anywhere. In fact, it has become a way for companies to stand out from the competition, as it offers a more personal touch. Moreover, since it’s so rare to get mail nowadays, sending a letter to a customer creates a special moment that will grab their attention. Businesses also need to send documents for legal reasons, increasing the importance of mailing even further. However, it takes time to send mail. You need to print the documents, put them in an envelope, and go to the post office to send them. SwitchMail offers a faster way to do this. Since it does all the administrative work for you, you just need to worry about uploading the documents and writing the correct addresses. Better yet, the platform is completely free – you only pay for each letter sent.
SwitchMail is extremely straightforward to use. After you create a free account and log into the platform, you can start sending mail right away. You just need to upload the documents – either in Word or PDF format – insert the sender and receiver addresses, go over a couple of options (that we’ll get into shortly), and you’re done. SwitchMail then prints the documents for you and sends them to the recipient via USP.
For each letter you send, you’ll need to select your printing and mailing preferences. For the former, SwitchMail can print documents either one- or two-sided in color or black and white. When it comes to mailing, you have the choice of first class or certified mail service. Certified mail has some restrictions, such as envelope size, but it includes an electronic return receipt and a tracking number. For first class mailing, there are three envelope sizes to choose from: small (maximum of eight pages), medium (maximum of 24 pages), and large (maximum of 98 pages). Unfortunately, the app only supports the standard U.S. letter size (8.5″ x 11″) and you can only send up to four different documents simultaneously with a maximum of 98 pages and size of 4MB.
Since SwitchMail was created with businesses in mind, it comes with some neat features to facilitate teamwork. After sending invitations through the “create a team” tab, you can check how many letters each team member has sent, allocate funds, and change their roles. On top of that, SwitchMail also comes with built-in reporting that tells you the number of letters sent and money spent on mailing.
Using SwitchMail is completely free. You just have to pay for each letter sent, with the price depending on the envelope size and whether you’re printing in color. For a small envelope, the first black and white document costs $1.48. From there, each extra sheet costs 29 cents. This is the same for both one- and two-sided sheets. A medium envelope increases the price by six cents, whereas a large one costs $2.48. To print documents in color, the price of all envelopes increases by 91 cents, and each extra sheet comes with a cost of 50 cents.
E-certified mail is priced in a different way. While black and white letters have a base price of $7.54, color documents cost one dollar extra. However, this price includes a medium envelope, one page, and postage fees. Since SwitchMail gives all new accounts a $5 credit, you can try the service out on the house. Additionally, the company has recurrent discounts on its website that sometimes go up to 50% and the service accepts payments made by credit card, debit card, and PayPal.
Due to its simple nature, there isn’t the need for comprehensive user guides like other services. Even so, SwitchMail answers most questions on its FAQ page that can be found on the user’s dashboard. Additionally, the company has a frequently updated blog with some tips and mail ideas for small businesses. There isn’t 24/7 customer support, but you can get in touch via email on workdays from 8 a.m. to 7 p.m. EST. Considering that USP works on Saturdays, it would be nice to have a way to contact customer support on the weekends too. Still, since it’s unlikely that you’ll run into problems while using the platform, we’ll let it slide.
Finally, the company is active on social media, with profiles on LinkedIn, Facebook, Twitter, and Instagram. It’s also possible to get in touch with SwitchMail that way – especially Facebook where the chat is open to all customers.
SwitchMail is the perfect platform for any business that needs to send mail within the U.S. Its straightforward approach means the process takes just a few minutes, which is far quicker than the traditional way – especially when you need to send the same letter to multiple recipients. Better yet, the platform is completely free to use and comes with multi-user management. Although the service only supports U.S. letter size, it makes up for that with color printing, multi-recipient mailing, and up to 98 pages per envelope. In short, it offers more than enough for most types of mailing. You can take advantage of SwitchMail’s $5 credit for new accounts to test the service out, and the company offers recurring discounts on its website that can go up to 50%.