Monitronics is a home security and alarm monitoring company that earned many awards and recognition. They realized that elders find true peace of mind only if their home is both safe and secure. In combining a medical alert service with home security features, Monitronics created HomeTouch Care. The service includes round the clock access to its monitoring service, a waterproof medical pendant or help button, sensors, and a remotely controllable base unit. The system is delivered to your home and installed by security experts free of charge since it does require technical knowhow to get HomeTouch Care fully set up. HomeTouch Care can be yours for $46.95 a month and an additional activation fee must also be paid. That’s quite a hefty fee for a medical alert solution, but it is more affordable than getting a separate medical alert system and home security system.
| 24/7/365 monitoring | |
|---|---|
| Medical monitoring | |
| 2-way communication | |
| Fall detection |
Having a safe and secure home means a lot for those who are in their golden ages. Seniors prefer staying in their own home instead of moving to a retirement home or committing themselves to their younger relatives’ care. Independence is an important factor for their life, and Monitronics offers a sound solution to solve this dilemma. With Monitronics, you receive day-and-night admission to the company’s monitoring service for both health related emergencies and home security threats. The operators are trained to react quickly and responsibly to any given circumstance. If the situation calls for it, they immediately get in touch with your local emergency services, and send the most appropriate assistance available. You can contact them with any kind of issue – whether it’s a personal, medical or security related inquiry. The high quality approach of the operators was confirmed by the CSAA (Central Station Alarm Association), who deemed the company worthy of their Five Diamond Certification.
One of the biggest selling points of HomeTouch Care is that it tenders a wide range of professional monitoring equipments. Being in full control of your home’s environment lets you and your family rest easily, knowing that no harm can happen without you noticing it. Updating the aging relative’s home with fire and carbon monoxide detectors is a worthy investment, as unattended kitchen appliances and running vehicles claim many victims every year. The company is also offering numerous gadgets that allow you to remotely control the lightings, appliances, garage door, and locks in your home via a smartphone application. This gives you control over you house, and even if you forget to turn off the lights or lock the front door, you are able to do it remotely afterwards.
| Central units | |
|---|---|
| Wireless/cellular systems | |
| Wrist pendants | |
| Necklaces |
Monitronics breaks up with the tradition of the regular medical alert equipment. Instead of a stogy console that sports only one big emergency button, they developed a touch-screen pad. The responsive and full colored monitor makes the activation and customization process much easier for you. The small remote controller on a keychain included with the system lets you turn the medical alert system on and off from a distance. This way your personal emergency unit doesn’t waste electricity when you are away, and the moment you arrive, you can activate it with a simple button-press. Speaking of buttons, the emergency help button is completely waterproof, and designed to convey an impression of a stylish pendant or wristband.
Monitronics medical alert service consists of two services. HomeTouch Care is the standard version, while HomeTouch Care Plus is the most advanced. Other than connecting you to a call center with a single press on the medical alert button, both services boast home monitoring features. The list includes a motion detector for the front door to prevent unwanted intrusion, three glass-break sensors, and access to a mobile application aimed to put your caregiver’s mind at ease with constant notifications of your status.
HomeTouch Care Plus provides all these benefits but also adds some extra perks. The main strength of the Plus system is the two-way voice capability that allows you to speak and listen to the operators at the same time, thus increasing the efficiency of the communication. Your family members may welcome the addition of an indoor video camera too, which gives them round the clock live feedback on the wellbeing of their beloved elderly. And only the Plus service can manage the wide lineup of remotely operating security accessories too, although the service doesn’t include the accessories itself.
Purchasing HomeTouch Care or any other Monitronincs service is only possible through contacting the company via phone. Although you can fill out an online form, you just request a call with the process. After calling them and ordering your preferred service, you can sit back, as you are through the hardest part. The equipment will be delivered by an authorized dealer team, who will lend you their professional expertise, and set up the system for you. Monitronics has over 600 dealers available in the USA, Canada and Puerto Rico, so you can expect fast and competent delivery and installation.
| Activation fee | $99 |
|---|---|
| Lifetime price guarantee | |
| Free spouse monitoring | |
| Free shipping |
At first, Monitronics’ medical alert system has a very high cost, but if you measure the equipment and features you receive for your money, you will be won over if you are looking for affordable home security and medical alert service. Beside the standard medical alert equipment, you get professional installation, and a wide list of security monitoring solutions. Monitronic works with fixed month-to-month agreements. This short-term agreement allows you to manage the length of your service in a flexible manner. The lack of long-term contracts also means that you don’t get a discount on the monitoring fee for opting longer. HomeTouch Care can be yours for $46.95 per month, while the HomeTouch Care Plus starts from $56.95 per month.
Although the delivery and installation done by the dealer team is free on your behalf, you should note that both of the systems have a hefty activation fee ranging from $99-$149, depending on the service you choose. The basic deal allows you to enhance your system with fire and carbon monoxide detection, but the detectors come with an additional fee. The same is the case with the Plus version, which lists a wide variety of remote control units, but this only to the support of the devices, and they are not included in the original price.
| Visa | |
| Mastercard | |
| American Express | |
| Discover |
| 24/7 | |
| Live chat | |
| Phone |
Monitronics is a company accredited, but not rated by the Better Business Bureau. The medical alert service shares the same website with the security system, thus you are able to browse both of the offers in the same place. Sadly, the assistance related to the medical alert service is rather slim. You can seek the customer service’s advice for further information over the phone or by email. The website contains useful video tutorials in different languages, and they are very active on their Facebook page. Besides the social media sites, they have a YouTube channel too.
Monitronics Medical Alert System might be a misleading title, as HomeTouch offers its customer much more than just simple medical monitoring. No matter whether you pick the standard or advanced version, you receive a whole set of alarm equipment, including a medical pendant, a touch-screen pad with a remote switch, door sensors, a camera and more. You are also able to arm your home with additional fire or carbon monoxide detectors. Contacting the call centers yields fast and competent respond to ensure the best treatment for you. If you wish to protect both your health and home through one and the same solution, Monitronics is worth a chance.
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