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Although Le VPN has a French name boastingly meaning “The VPN”, the mother company VTNV Solutions Limited is in fact a Hong Kong based business that serves customers all around the world in French, English, Russian and Spanish. Founded in 2010, its excellent speed and service pointing beyond the usual VPN environment enters it as a contender as one of the best around. Still, with minor flaws such as website issues and suggestive marketing choices signal that though not a big one, but there is a wall to break down. Despite this, Le VPN offers a very complete service that goes beyond just providing VPN connections. Its SmartDNS asset cheers those interested in TV entertainment, and while a live chat is absent, the knowledgebase is extensive, and e-mail based customer service is fast and informative, even in technical details. Their clients and apps are easy to understand use, seeking fluidity. Le VPN supports most of today’s operating systems and mobile devices, providing applications both for iOS and Android with corresponding guides. If you decide to use the service, your connection will bear the staple AES-256 bit encryption, which is military-grade protection.
Le VPN’s main asset is its extensive service that provides more than just a standard VPN package. Le VPN is dedicated to grant you access to content of greater ranges and thus their service also includes a built-in SmartDNS functionality. If you are not from France, the United Kingdom or the US, you will find that by using Le VPN, all of the major TV streaming services of these countries become available. Since there is a high demand for this kind of content, this is a competitive edge. However, if you are strictly seeking a SmartDNS service, prices may be too high for you since Le VPN is more than just one or the other.
All of this is presented via a client fitted to the appearance of your machine; let it be your computer, tablet or a smartphone. What is worth noting here is that the connection process is different compared to other VPN providers. While the usual rundown is logging in and then connecting to a server, Le VPN allows you to view the complete list of servers first. Your login information is only needed the moment you decide to connect somewhere. While hard to recognize at first, this is a smart twist, though it evokes the sense of being in a supermarket: the selection is presented to you right away and once you select your “product” (the server), only then you are required to “put in your basket” (to log in). On a sadder note, the one package offered only lets you connect a maximum of two devices at once. Lastly, for cosmetic purposes, even the appearance of your client can be changed – a wide selection is available. Nevertheless, the overall environment is user-friendly and seeks your sense of comfort – the way you actually should feel when using a VPN service.
The company’s website must be mentioned on the flipside too. There is no unified design pattern; different subsections wear different masks, and it’s easy to be confused a bit or even get lost if you find that the header – leading back to the homepage and to all information – has disappeared. Le VPN is very keen on its marketing and offers a great deal of clear information on how you can use their VPN and SmartDNS service for various unblocking and privacy protection purposes, but in some cases there is some overkill in this.
As mentioned before, there is one major feature that raises Le VPN above the crowd. Namely that next to a good VPN service, Le VPN is also a SmartDNS provider, letting you watch and stream TV channels otherwise inaccessible in your country. Their list is ever expanding, with the majority of channels unlocked coming from France, the United Kingdom and the US. SmartDNS is automatically implemented into every Le VPN service.
The servers, through which the above happen, are many in numbers. There are a total of about 400 servers spread across 114 countries. This high number is tricky though: upon the close examination of the complete list, you will find that the 400 is the result of the sum of actual servers plus the additional safety protocol settings with which you can connect to them. Thus, the actual number of servers that differ by location and not by connection type is about 80. Nevertheless, the number of countries is great and all continents are well represented, excluding Africa.
Connection speed and stability are also strengths of Le VPN. Tests showed great results and they definitely deserve praise. Overall, there is very little to complain regarding the VPN side of the service.
Every VPN package comes with AES-256 bit encryption, the protection of choice for secure connections. However, there is no kill switch available to protect your anonymity in case your internet connection is disrupted. Terms of use state that if service is disrupted, Le VPN cannot be held responsible for any lost data, even if the error was on their side. Thus privacy protection only goes so far; still, when service is active (and it is very rarely down) you can consider yourself among the safest and most secretive internet users.
What is rather interesting is that all servers are available on all the protocols Le VPN uses: HybridVPN, L2TP, three versions of OpenVPN and PPTP. The interesting about this is during testing, we could not connect to most locations OpenVPN(443) settings; the other scenario was the following: connection happened, followed by an immediate disconnection. Nevertheless, other settings worked fine and with excellent speed, it is definitely among the quality providers on the market.
Le VPN keeps up with today’s latest devices and provides clients for Windows, Mac and Linux operating systems. All clients are based on the same design and execution schemes and thus are similarly easy to use. A good number of mobile devices are also supported: the iPhone, iPad and iPod Touch are all favored and share the same downloadable application. Android users are also provided with their application – it is rather uncommon to see such extensive app availability. Lastly, Windows Phone is also supported through manual setup. Nevertheless, with or without an application, Le VPN’s knowledgebase is extremely helpful in setting up these devices for usage, even providing different guides for the different OpenVPN, L2TP and PPTP protocols.
Le VPN has one unified package with all available features bundled in it. On the pricing page, there are three variations on offer: the annual, biannual and the monthly one where distinction is made solely on the basis of duration. You can subscribe to Le VPN on a month-to-month basis starting from $9.95 per month allowing you to easily cancel the service in any given month. The semi-annual option fares at $7.50 per month, saving you 25% if you pay $44.99 upfront for this half-year. The most advantageous option is the annual plan of $4.95 per month, half the price of a month-to-month subscription. At this monthly price, Le VPN offers outstanding value for money, considering you get a full-blown VPN service with Smart DNS added to it.
Provided that you are not satisfied with Le VPN’s service, you have a refund policy to refer to. You can ask a refund up to one week after your purchase. Considering that some privacy settings may not necessarily result in a good connection (or a connection at all), this is a slim time window. This money back policy turns out to be the only thing close to a free trial, which makes this sadly the only way to try the service risk-free. In terms of payment options, popular methods like Visa, MasterCard, American Express, Bitcoin and PayPal are available alongside Discover, Skrill, bank transfers and other methods.
Opposed to most VPN providers, Le VPN does not use live chat to aid customers in need. However, they counteract this with a well-organized, highly informative knowledgebase, which among others also includes the FAQ, terms of use and installation guides. Contact via e-mail is the preferred form of getting assistance. Le VPN’s social media presence is growing: next to mostly informative content on Facebook and Twitter and Le VPN’s blog, activities on YouTube are renewed with guides both in English and French.
Le VPN is almost a top contender, which it thanks to its strong set of both VPN and SmartDNS features. Many of our favorite streaming services and apps are supported with detailed information on optimizing the use of these with Le VPN. There is a bit sour in every sweet taste of their service, however. Connection speeds are almost outstanding, but you can only connect 2 devices at once and their server network numbers have proven to be a bit exaggerated. Pricing fares you well on the long term, which makes it a shame the money back policy covers just a 7-day period giving you little time to try the service risk-free first. Although it lacks a live chat, Le VPN’s customer service is fast and very responsive.
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Copy of ‘ticket’ send to Le VPN after 3 weeks of frustration:
Your service is not fit for purpose for the following reasons:
1. Your system breakdowns happen repeatedly.
2. You take 24 hours to respond to urgent messages and have no online chat facility.
3. Your advertising and web offer are misleading. They state:
‘At Le VPN, all of our plans are available for 114 different countries.’
but the actual availability is only for:
Australia
Canada
Czech Republic
France
Germany
Italy
Japan
Luxembourg
Netherlands
UK
4. You don’t actually read the messages you eventually reply to.
The last message I sent you – a very short one – ended with the phrase:
‘This is happening both on windows and on mac’
In your response, which took 24 hours to reach me, you state:
‘The issue was occured on macBook or Windows computer ?’
This demonstrates that you haven’t even read the message which leads to issue:
5. Your responses, when they finally do arrive, do not address the sender’s issues.
Like many satisfied MPN subscribers (me since 2009, so 10 happy years) I have been given no choice in this arbitrary switch from an excellent, prompt, efficient service to this train crash of ineffectiveness.
Sending generic messages thanking frustrated customers for their ‘patience’ is an attempt at force-feeding us your fantasy that you actually provide a service that people are prepared to continue paying for.
After giving you the benefit of the doubt for 3 weeks through the dns that didn’t function and the vpn as installed by your own representative that doesn’t even work it is clear that your organisation is incapable of being responsible for the function of people’s access to the internet through the medium of vpn or dns.
Even a first draft of this response that I sent through on this ticket service disappeared from the server and I have had to rewrite it.
My subscription is paid until April of this year.
Unless there is a dramatic improvement to all the issue enumerated above, I will not be renewing my subscription.
It is a pity that you have managed to alienate a customer with a 10 year loyalty record in less than a month.
Regards