The company’s president and founder Carl Haugen agreed to do an interview with us on RegZooka and the other products he’s working on:
Can you introduce yourself?
I’m Carl Haugen, Founder and President of ZookaWare, a computer security and optimization company based in Anchorage, Alaska. We’re the makers of RegZooka PC Optimizer, SpyZooka Anti-Spyware, CloudZooka Unlimited Online Backup, and ITZooka, an unlimited remote technical support service. All of our products and services are backed by 100% product guarantees and unlimited 24/7 U.S. based technical support.
Why did you decide to found ZookaWare and develop RegZooka?
What sets RegZooka apart from other registry cleaners?
RegZooka is different from other registry cleaners in a lot of ways. First and foremost, RegZooka isn’t just a registry cleaner, it’s a whole PC optimizer. RegZooka finds and fixes registry errors, optimizes your registry for better performance, manages startup programs, scans your computer for missing and corrupt system files, downloads working replacement system files, and includes some other useful tools like a file shredder and our Advanced System Tools to simplify fixing computer errors. So, from a software standpoint RegZooka does a lot more to improve computer performance and fix errors than most registry cleaners.
Beyond the software features, RegZooka includes a 100% Error Removal Guarantee and unlimited 24/7 U.S. based technical support by phone, live chat, remote access and email. Most registry cleaner companies don’t offer 24-hour support, or if they do, it’s often for a substantial fee. The majority of these companies also outsource their customer support to third-party call centers in order to reduce costs, but this really hurts the quality of service their customers receive. At ZookaWare, all of our customer support is done in-house, not outsourced. Our support team operates 24/7 from our headquarters in Anchorage.
Can you tell us a bit more about your 100% Error Removal Guarantee?
We guarantee RegZooka and our support team fix 100% of your computer errors. If RegZooka doesn’t resolve all of your errors on the first scan, simply contact our support team and we will have the solution ready for you in less than 24 hours. If we can’t solve your problem, we’ll give you a full refund.
What kind of computer user is RegZooka designed for?
RegZooka is a great tool for any PC user to have, but we’ve taken extra care in designing RegZooka to be easy to use, even for total PC beginners. Most of the features in RegZooka follow our 3 step “Scan, Detect, Repair” process. RegZooka users start a scan with a single click, allow RegZooka to detect any errors, and then simply click a button to allow RegZooka to fix the problems automatically. RegZooka also contains descriptions of program features within the program itself, and the included help file explains how RegZooka works in detail. That being said, RegZooka is a powerful software program that makes it possible to optimize your PC in ways that cannot be done manually, so RegZooka is useful even for computer experts.
How are ITZooka and RegZooka different from each other?
The idea for ITZooka was to offer the same kind of support and 100% guarantee we have for RegZooka and our other software programs, but apply it to the customer’s whole computer and connected devices instead of just our programs. That’s what we did with ITZooka and we’re really happy with how well it’s turned out.
Your PC optimization tools are currently only available as standalone products. Do you have plans on bundling them in the near future?
We currently offer discounts when our software and services are purchased together. For example, if you purchase RegZooka and SpyZooka together it’s much cheaper than buying them separately. We also offer volume discounts, so buying RegZooka for 2 computers at the same time is a better deal than buying two copies of RegZooka separately. Using these discounts together, it’s easy to save 40% or more off the normal price of our software if you’re buying for more than one PC, and we encourage our customers to take advantage of these discounts.
What do you regard as the biggest issues, threats PC users should keep an eye on?
The biggest threat to computer users has stayed the same for many years now: computer users need to be more cautious when working with files from untrusted sources, no matter what type of file it is. Computer users should also make sure they always have updated anti-virus and anti-spyware software, and install the security updates for their operating system and software as well. Newer operating systems make this much easier, but it’s still up to the users to make sure their systems are safe.
Which new features may we expect for RegZooka in the near future?
Anything else you’d like to share with our readers?
To current ZookaWare customers reading this, I’d like to say thank you for your support and for helping us make ZookaWare into the great company that it is today. We’re always happy to hear from you. I’d also like that encourage anyone who is interested in ZookaWare to give us a try! We guarantee your complete satisfaction, or your money back.
Daniel C.
Sander D.
This interview was very informative and the item that I was most impressed with was the fact that all support was in house and we were not sent over sea’s to some individual that we cannot understand. Was considering purchasing the SpeedZooka program for $29.95 but after reading the interview am a little confused. After seeing the mention of RegZooka PC Optimizer, SpyZooka Anti-Spyware, CloudZooka Unlimited Online Backup, and ITZooka, really what do I need to purchase.
The interview was propaganda and vague. I have tried many regisstry cleaners over the years and, without exception, none of them ever worked. Our OS is Windows 7 Pro X64 because we will not use the garbage of Windows 8. I will illustrate the vagueness with 2 examples that no registry cleaner has ever found an answer for:
[1] Windows Explorer keeps shutting down and “restarting.” No solution forthcoming.
[2] “Operations in progress…please wait” an error no registry cleaner has found a solution. Upon investigaation, it is a problem with Acronis, who refuses to accept resonsibility.
I do not trust registry cleaners. They do more harm than good by screwing up the OS.
I wish I could. It would make my life less stressful. As it is, I use CCleaner Pro, Malwarebytes, and Zone Alarm Extreme.
If only, there was a registry cleaner – and comany – I could trust!!!
Mr. Summers, PCS Associates
Watch out for an automatic charge for support when ordering the registry cleaner. They will rip you off if you do not ask for a refund of your money. They say you have to get the credit card company to get you your money back. And this has to be done within 60 days. That is a ripoff in my opinion.