Comcast Business Phone vs Nextiva Comparison

Comcast and Nextiva are both top-rated companies. While the former was created in 1963 and is one of the biggest telecommunications providers in the U.S., the latter is a more recent company that has taken the virtual phone system market by storm. It goes without saying that both VoIP providers are reliable, and you’ll be able to enjoy some advanced features regardless of the platform you choose. However, there is a big distinction between the two, and one of them is clearly far more advantageous overall.

The platform provides all the basics, such as the ability to forward, hold, and transfer calls. You can also take advantage of the more advanced features, as Comcast allows you to set up a virtual receptionist, choose between group and sequential ringing, enable voicemail transcription, and much more. Better yet, all these features are available on-the-go through Comcast’s user-friendly mobile apps for both Android and iOS.

Prices start at $29.95 per month per line, but the company also charges a one-time installation fee of $29.95 per user. Comcast’s cost also depends heavily on the number of users and features. Companies with five to nine phones pay $44.95 per month per user, whereas businesses that use over 20 phones are only charged $34.95 per month. It also doesn’t help that a few features come as add-ons, such as Voicemail ($5 per month) or phone system directory exclusion ($2 per month). Combining all of these together can make Comcast Business Phone an expensive VoIP solution.

Nextiva isn’t only a great VoIP solution, though. By delivering built-in team messaging, video conferencing, and unlimited business SMS, the platform combines various pieces of software in one place. Moreover, the company also provides a dedicated phone number to all users (either local or toll-free) and unlimited calling within the U.S. and Canada – making this software worth the cost. More importantly, Nextiva comes with a wide array of call handling features that enable you to do everything you want. From advanced IVR settings to call recording, voice analytics, and automatic voicemail transcription, Nextiva covers the basics and more. Better yet, the software supports over 15 third-party integrations to fill any gaps.

Prices start at $19.95 per month per user, but only if you have more than 100 users and commit to a 3-year contract. For smaller businesses, prices range between $25.95 and $40.95, depending on the features you need and the number of users. Finally, you can test everything out with no strings attached through the 30-day free trial.

Conclusion

Although Comcast has made an effort to modernize its services, the company still has a long way to go to compete in the virtual phone system market. This is especially noticeable when compared to an excellent VoIP provider such as Nextiva. Not only does the latter offer more features (such as team messaging and video conferencing) but it also comes at a more affordable price. On top of this, unlike Comcast Business Phone, Nextiva doesn’t charge you extra for features like fax support, and it provides a 30-day free trial for you to test everything out without paying a dime. It’s usually difficult to pinpoint a clear winner when comparing different virtual phone systems, but by having VoIP as its core service, Nextiva clearly offers the most competitive solution.