Airwallex Reviews

Airwallex allows companies to seamlessly process international payments in multiple currencies. With competitive exchange rates, it’s possible to accept payments from over 180 countries, using over 160 local payment methods, and make international transfers to over 150 countries.

The platform allows you to easily pay overseas suppliers, accept payment from customers outside of your home market, and manage expenses for your distributed teams 

One of the greatest advantages is that 85% of the global transfers arrive within the same day, thanks to Airwallex’s extensive global network.

We were also pleased with the platform’s intuitive interface. During our testing, we had a pleasant experience navigating with ease through all the many resources available.

Plus, Airwallex takes security seriously and safeguards funds with local regulations. Accounts are kept safe with security controls that are monitored 24/7.

To top it all off, the company complies with PCI DSS, SOC1, and SOC2 regulatory requirements.

With an Airwallex business account, companies can open local currency accounts in over 60 countries with local bank details within minutes – eliminating the hassle of time-consuming paperwork and queues that typically occur when dealing with physical banks.

There are no account opening fees, monthly maintenance charges, or minimum transaction requirements.

Another reason why Airwallex caters to international businesses is the Airwallex Borderless Cards. With these cards, either for companies or employees, businesses can make purchases in multiple currencies from the held balance in the company’s Airwallex  business account. No international transaction fees are charged.

The cherry on top is that you can manage company expenses of the cards from your account, tracking all activities and transactions.

As expected from such a comprehensive financial solution, Airwallex integrates seamlessly with several productivity and e-commerce platforms like HubSpot, Amazon, and Shopify.

The accounting software integrations stand out, as they simplify bookkeeping. For instance, you can connect with Xero and Quickbooks and embed payment links into the invoices created, making it easier for customers to pay on time.

Integrating with these platforms smoothly saves users precious time on manual operations.

Airwallex has a flexible pricing structure based on each business’s needs. For Business Accounts, there are no setup, maintenance, or hidden fees. Opening domestic and foreign currency accounts is completely free.

Plus, direct debit, company and employee cards, expense management, bill pay, and integrations are all free. Sending money via transfers is also free, but additional fees may apply to certain currencies.

In reality, what you end up paying for is fees to accept payments and conduct foreign exchange. For payment acceptance, domestic cards cost 2.80% + 0.30 USD, international cards cost 4.30% + 0.30 USD, and local payment methods cost $0.30 + payment method fee.

FX conversions cost 0.5% above interbank exchange rates for HKD, CNY, AUD, EUR, GBP, CAD, SGD, CHF, NZD, and JPY and 1.0% above interbank exchange rates for all other currencies.

Airwallex has a comprehensive help center with a blog and FAQ page where you can find detailed articles and guides.

To contact the company, there’s a request page where you can submit a ticket with your question or issue. When we reached out, we got a concise and clear response to our query in less than five hours.

Those who need instant assistance can count on phone support, but unfortunately, it’s only available for customers based in Canada, the U.S., and China. Live chat support would go a long way, especially for those living outside these countries.

The company is also active on Facebook, X, LinkedIn, Instagram, and YouTube.

Airwallex also stands out for its security, complying with major regulatory standards, and ensuring customer funds are well-protected.

Still, the limited phone support and lack of live chat are areas for improvement. Additionally, international card fees are a bit steep at 4.30% per transaction.

Even so, Airwallex is excellent for companies seeking to manage cross-border payments and scale globally, with many useful features to integrate smoothly with your existing business workflows.