Penji Reviews

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Editor's Rating
Overall
Features
Price
Customer Service

Positives

• Unlimited designs and revisions
• Set up multiple
• Guaranteed turnaround times
• Excellent customer support
• Attractive discounts

Negatives

• Email is the only point of contact with designers
• No mobile app

Not all of us are blessed with artistic abilities. So, when you need an eye-catching design for your business, it’s time to call in the experts – like New Jersey-based graphic design service, Penji. Since 2017, the company has been creating top-notch custom logos, UX designs, packaging, marketing materials, and more for businesses of all sizes and niches. With over two million designs from the top 2% talent in the world, it’s never been easier to keep your brand on point alongside an on-demand graphic design company like Penji. The easy-to-use platform also lets clients communicate with designers, who tweak and revise the designs until the customer is satisfied. To top it all off, Penji allows for unlimited design requests, regardless of the subscription chosen. But before committing, there’s a 30-day money-back guarantee to take a closer look at Penji risk free and see whether it meets your graphic design needs.

Features

The most impressive part of Penji is the lack of restrictions regarding design creation. It supports an unlimited number of projects across multiple brands – making the service ideal for small companies that use a lot of graphics or large companies that deal with various customers. Designs usually take from 24 to 48 hours to complete, and it’s possible to make unlimited revisions until they’re just right. Of course, the creation time takes longer when the request is a complex design or a large volume of work.

Throughout the entire process, Penji sends users regular status updates of the design requested via email. It’s possible to communicate directly with the designer from the project page either by using the chat box or by leaving a voice message. However, that’s the only method of communication available, meaning one-on-one calls can’t be set up. Penji doesn’t provide a mobile app either. Still, managing multiple projects is straightforward as users have the option to duplicate, put on hold, or delete a project completely.

Design Creation

Penji’s design process is a breeze. The dashboard is user-friendly, and it’s possible to create a new project with the click of a button. A form needs to be filled in with a project name, and a design category from the extensive list must be selected. There are over 120 design services available, which can be anything from digital ads to YouTube thumbnails or custom merch. Users can add more detail depending on the chosen category. For example, a digital ad requires choosing a size from the presets or selecting a custom size.

After that, it’s just a matter of leaving a project description and specific instructions for the designer to follow. Penji gives some helpful tips on the type of notes to leave, but users have the freedom to write anything they want. There’s also a place to attach documents that facilitates the entire process, allowing everyone to include previous designs or reference images. Users choose the source file for the completed design, ranging from Adobe Suite to PNG and even PDF.

Design Revisions

It’s unlikely that the world’s best designer is going to produce exactly what a client wants on their first attempt. Revisions are part of the design process, and Penji handles them very well. If users aren’t satisfied with the first mockup, they can point and click on specific areas to add notes for the designer. For example, if the artist has to refine the initial design, users can open the revisions page, click on the area to edit, and leave a brief message for the designer explaining what needs to be adjusted. Another experienced designer can also take over upon request if the final output is still not perfect. The timeframe for revisions depends on the designer’s workload as well as the number of adjustments that need to be made. For instance, it takes about a day or so to change texts and icon variations.

Finished Product

Once the necessary revisions are made, it’s just a matter of downloading the image on its own or all the source files together. The project source files contain all the information about the design, including the artwork, fonts, and preferred output files. In addition, Penji’s graphic designers typically provide more than one design variation in case users change their mind in the future. After marking the project as complete, it’s possible to rate the overall experience of using Penji. It’s possible to share details on the designer’s artistic skills and personal opinions on how the company could further improve its service. Everything that Penji creates for any business is theirs to own forever and designs can be modified, too. Plus, there’s no need to worry about accidentally using copyrighted material as the company cross-checks all resources used – including images, icons, resources, and fonts.

Pricing

Penji is a subscription-based graphic design service that comes in three different tiers: Pro, Team, and Daytime. It offers attractive discounts to customers that sign up for quarterly or annual plans. The quarterly billing option saves you 15% on the monthly costs, while the annual membership gives you a whopping 25% off the monthly subscription. Priced at $374.25 per month when billed annually, the Pro plan is the most affordable option.

If your business needs more than just graphic design, it might be an idea to upgrade to the Team package, which costs $524.25 per month when billed annually. The Team plan includes additional services like web, app, and animated graphic design. However, the Daytime plan goes one step further by giving users access to a dedicated art director who guarantees same-day turnaround on queued designs for $749.25 per month when billed yearly.

All subscriptions are backed up by a 30-day money-back guarantee, meaning everyone can receive a full refund without any questions asked. Payments can be made via credit or debit card, and there are no sneaky contracts involved. Penji also offers a video demonstration of its product that highlights key features, which helps new customers learn more about what Penji has to offer.

Customer Service

The best way to get in touch with Penji’s customer support is via the live chat feature on the website. Although it’s surprisingly difficult to find, there’s also an email address. Moreover, Penji is on Facebook and Twitter, though these aren’t the best places to get help because its support team is not active on these platforms.

Penji’s website is home to an extensive Help Center that can pretty much answer all your questions about the service and point you in the right direction when you need help. There’s also a Learning Center, which is a blog jam-packed with valuable guides and how-to articles for small business owners, marketers, and more.

Bottom Line

To make a long story short, Penji is the go-to graphic design service for any business, regardless of its size. With its impressive catalog and over 120 design services, the company is able to provide anything a business may ever need. The quick turnaround time and regular status updates ensure that nothing is missed during the design process. If the initial design needs a bit of tweaking, Penji allows for unlimited revisions or even getting a new designer to complete the request. Perhaps the only drawback is the lack of a mobile app and the limited contact channels to get in touch with the designers – this is especially true if users need to create designs and make revisions on the go. However, the quality of the artwork speaks for itself, and the 30-day money-back guarantee is handy to have in case users change their minds about Penji after signing up.